To obtain a position as Floor Manager in well organized company whereby skills and knowledge can be maximized to aid the business in achieving its goals and objectives. Provide customer service representatives with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Handles all needs and requirements of all players, Attempts to resolve significant problems to the satisfaction of the guest and in the best interest of the MIRAGE. Taking measure to aid in loss prevention, filing any incidents, zoning associates to ensure proper coverage, and helping with inventory counts each week. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence, Visual Merchandising: Ensures the visual merchandising standards for the store are maintained, Human Resource Management: Under the direction of the Store Manager, assists in supervising and coaching a high-performing team of customer focused associates. All rights reserved. Reporting daily activity to upper management, Initially hired as Server, quickly moved to Bartender, later to Floor Supervisor, Frequent multitasking was required to handle high-volume work load, Maintained high service standards under minimal supervision, exceeding customer expectations of service and professionalism, Ensure that each customer receives outstanding service. Typical Floor Supervisors resumes emphasize leadership, organization, communication abilities, customer service orientation, and attention to details. Create and maintain an environment of strong sales and exceptional customer service through coaching associates and leading by example, Train Sales Associates and perform store procedures including cash register transactions, product flow procedures and visual standards. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence, Responsible for smooth operation of the floor assigned, Responsible for the performance of floor boys, Organises and facilitates the room making process, Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor, Checks the occupied and departure rooms, giving special attention to guest needs, Ensures that the entire operation is performed as per the laid down standards, To organise immediately the guest needs under intimation to EHK/Executive, Aware of all room categories and amenities, Assist Housekeeping Manager with training requirements, Represent the needs of the team to others in the hotel, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, Proficient in the use of Microsoft Office, Strong Leadership skills in managing teams, Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent, 2 years housekeeping / Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience, Type and level of experience required may vary slightly based on size and complexity of operation, Supervise the performance of the Executive Lounge in the hotel, Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation, Executive tasks as instructed by the Executive Lounge Manager or Assistant, To assist in controlling maximum Food & Beverage cost, To ensure that all Guest Recognition Programs and Long Stay Programs are carried out according to established Policies & procedures, Previous supervisory experience in the hotel, leisure or retail sector, Ability to listen and respond to demanding Guest needs, Previous experience in Executive Lounge Supervisor or Manager in a hotel environment, Supervises all Slot Floorpersons in assigned section. Maintained all records, menus and reconciled all bills and inventory on monthly basis. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Floor Manager roles. Floor Supervisors are usually employed by hotels and are responsible for keeping hotel premises clean and organized, supervising housekeeping activity, coordinating room attendants, ensuring guest satisfaction and solving complaints. First up is Barney, who’s looking to take his part-time jobs and volunteer experience and leverage them into his first full-time restaurant job. Responsible for driving top line sales and implementing different systems to improve the guest experience. to the appropriate Management team, Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security, Assists in conducting physical inventory of linen, Ensures standardization and quality of all work done, Complete all duties in accordance with the property standards and procedures, Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH & BOH) are maintained, cleaned and organized, One (1) year of previous experience in similar Supervisory or Management role, A highly motivated and energetic personality, Must have interpersonal skills to deal effectively with all business contacts (internal and external), Must maintain a professional, neat and well-groomed appearance adhering to company standards, Has ability to take initiative and exhibit flexibility, Must have excellent organizational skills and ability to prioritize, Supervise department functions on a shift basis, Ensure adherence to guest services standards within established departmental policies and procedures, Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards, Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH&BOH) are maintained, clean and organized, Instruct new hires and employees on the expectations and responsibilities for each role, Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance, Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement, Meet the demands of a fast paced environment by using good judgment and the ability to multi-task, Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files, Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements, Maintain confidentiality of department affairs, Participate in the evaluation, and implementation of new products, Stay current, knowledgeable, and abreast of the latest industry equipment, technology, and techniques, Maintain the integrity of a guest room inspection program on a regular basis, Mentor and develop staff in regards to consistency, training, and overall departmental standards and policies, Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property, Responsible for properly executing all requests made by VIP Services, Executives, etc, Coordinate turn-down services, and other special requests made by VIP services and guests, Supervise Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, Work closely with supervisory and managerial staff to develop overall skills and growth, Participate in the Company’s diversity commitment, Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction, Be knowledgeable of Hotel information to answer guest inquiries, Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations, Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials, Ensure Hotel property and equipment is properly used and maintained, including telephone and computers, The Floor Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel, The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels, The Floor Supervisor oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work, Must be willing to work a flexible schedule in order to accomplish all major responsibilities. Handled 80% of Irate calls and TOL and DNC, Verified and closed 80% of agent outbound calls, Daily lead reporting and agent monitoring, Accounted for all funds which included daily table game and slot machine drops (we count. Objective : Experienced Supervisor with 10+ years of management and manufacturing work... Housekeeping Floor Supervisor Resume. frequently, Must be able to work on your feet for extended periods of time, Frequent stooping, squatting, overhead lifting, and walking, Able to work in a constant state of alertness and safe manner, Process fills/credits/markers and maintain records of them, Monitor players to insure integrity of games, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes an asset, To ensure a high level of customer service is offered in the store, Monitor and support customer service action plans, To support customer service with product knowledge and awareness of the following, Plan the daily planners in advance ensuring that the following areas are covered at all times, To be aware of the daily and monthly budgets to meet and exceed them, To ensure standards are maintained during the day and at closings, Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and, Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes, Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Administers counselings to subordinate team members as necessary and appropriate. Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures while correcting errors or problems. Work as a member of a team to ensure customer satisfaction. ), Must be able to work a flexible schedule, primarily during early mornings, mid days and afternoons, including weekends and holidays, Operations: Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Greet, help, and order items for customers. Experience with open table operating system. Administers, either with or without the presence of a Floor Supervisor or manager, disciplinary actions to subordinate team members, as necessary and appropriate, for violation of applicable rules, regulations, policies, and procedures, Visually inspects equipment at opening of table and immediately notifies Pit Manager if damage/tampering of equipment is suspected. Maintaining the operations side of the cash vault, Daily management of floor and project duties, break management and rotation. Participates in and recommends the hiring of applicants as new team members, Supervises designated table games personnel by ensuring that all personnel are adhering to company policies and procedures, have a good working knowledge of the job duties. Established and maintained bank rolls for tables, Tracked play of guests for a cash rewards program, Coached and developed team members in a one-on-one scenario, Relayed any suspicious activity to supervisors immediately, Manage issuing of complimentary meals to guests, Was able to meet and exceed quarterly sales and service goals, Managed and mentored operations team members to identified sales opportunities, Used telemarketing as a way to develop new customer relationships, Orchestrated off-site opportunities to drive additional sales, Utilized close proximity to local mall and smaller businesses to bring in new relationships, Assisted in several high value incoming relationships, Completed all necessary reports and schedules. Informs Pit Manager of disputes on game and prepares incident reports as necessary, Implements new programs designed to improve Table Games Operations, Acts as a Floor Supervisor in supervising multiple table games according to business demands, Supervises the Table Games team including efficient staffing, employee development and training, performance management and policy enforcement, High school diploma required; College degree strongly preferred, Dealer experience at a Dealer III or IV level (as defined at MGM Grand Detroit) with Craps as a skill or one year experience dealing a minimum of three (3) table games types as defined by MGM Grand Detroit, with at least one (1) year of dealing Craps, Ability to function and act independently, Ability to function in a fast paced environment, under short time constraints, and within established deadlines, Previous retail or service-oriented experience preferred but not required, Ability to work with a team to exceed sales results, Ability to meet business goals by meeting and exceeding sales goals, Engaging verbal and nonverbal communication skills, Ability to work in a fast-paced environment, Ability to deliver a high level of customer service in a retail environment, Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays, Must be able to lift up to 75 lbs. are preferred, Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship, Ability to demonstrate success in managing multiple tasks while under tight deadlines, Ability to hold team accountable for outcomes and monitor performance, Proactive self-starter and able to work collaboratively, Must be able to lift, push, pull and carry moderate to heavy items (approximately 50 lbs. Maintain an awareness of all promotions and advertisements. Organized and placed all kitchen equipment to ensure proper placement. Seven years of experience in luxury retail sales and … Worked with owners and accounting firm to keep accounts current. Stock merchandise, build displays, change prices, etc. Manage a team of 15-25 agents to meet their required levels of customer service on the phones, monitor the performance of the production floor by checking individual's Key Performance Indicator's, such as Average Hold Time and Quality. Floor Supervisor to address and report client escalated issues. Met and exceeded goal for 36 months averaging over 40,000 collected per month skip tracing via Accurint and Innovis. Collaborating and communicating with sales associates to sell products and ensure all store goals are being made as far as key performance indicators and an overall quality of sale. Replace old signs and create new ones per the request of Poker Room personnel, At least three (3) years of experience as a Poker Dealer or Supervisor, At least three (3) years of experience as a poker dealer, Complete knowledge of common rules and procedures of all Poker games, Must be able to perform basic math skills, Must have ability to work toward a common goal as a member of a unified team, We are looking for individuals who possess a high level of attention to detail and a strong work ethic. © 2021 Job Hero Limited. Training the Associates about My Client and coaching them about potential Clients and the benefits of the system. This way, you can position yourself in the best way to get hired. Set up the store before opening to the public. Other duties are inspecting guestrooms, responding to special guest requests and handling lost and found items. Assist in implementing methods and procedures to ensure efficient operations. 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